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Customer Service

Here you will find answers to your questions about shopping on signature-gems.com, including your order tracking, shipping, payment options and more.

Need Assistance?
If you require any assistance, please call us at 484.469.0068. You can also email us at info@signature-gems.com (you can also contact us via Twitter: @SignatureGems) . As part of our signature first class customer service standards we will respond to your email within 4 hours.

FAQs:


>> Easy Returns and Exchanges

All of our jewelry is backed with a 100% 30-day Satisfaction Guarantee.If you are not satisfied with your purchase, simply return it for any reason for a refund to the address given below.

1315 Pine Street, Philadelphia, 19107, PA USA

Please note that in order to maintain the quality of the jewelry and process your return promptly, we have introduced the following requirements:


>>Shop with Confidence

We use the latest in online security Signature Gems store is an e-commerce store hosted by Yahoo! What does this mean for you? Any personal information that you send to us is completely protected with cutting-edge Secure Socket Layer (SSL) technology. Signature Gems uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time we ask for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on Yahoo! servers.


>>Placing an Order

Ordering your favorite jewelry from Signature Gems is simple and hassle-free.

>>Shipping, Order Tracking and Tax

Standard shipping is FREE for all domestic orders and orders from Canada (5-7 days). Most of the orders are processed the next business day from Philadelphia, PA. We ship our jewelry via US Postal Service (USPS). All US orders are provided with a tracking code.

If you require fast shipping please choose our Express Shipping method during checkout process. This option costs $12.99 and your package will be delivered via USPS Priority Confirmation Mail within 2-3 days.

International shipping for orders from outside of the USA and Canada costs $24.99. Delivery time for these order is 10-14 days

>>Payment Options

Signature Gems proudly accepts Visa, American Express, Mastercard, PayPal and Discover.If you prefer place your order offline please call 484.469.0068

>>Gift Wrapping

Each piece of Signature-Gems jewelry is shipped to you in a delightful deluxe glossy black jewelry box with our Signature ribbon to add a special touch to your purchase. Pretty enough to present to a cherished loved-one as an elegant gift, or just a little touch to brighten your day, our wrapping is sure to delight!

Free personalized message! - Simply enter your message in the "comments" box during checkout process. We will hand-write your custom message on a lovely jewelry gift card and attach it to any gift you've ordered at no extra cost!

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Philadelphia, PA, USA
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