Here you will find answers to your questions about shopping on signature-gems.com, including your order tracking, shipping, payment options and more.
Need Assistance?
If you require any assistance, please call us at 484.469.0068. You can also email us at info@signature-gems.com (you can also contact us via Twitter: @SignatureGems) . As part of our signature first class customer service standards we will respond to your email within 4 hours.
FAQs:
>> Easy Returns and ExchangesAll of our jewelry is backed with a 100% 30-day Satisfaction Guarantee.If you are not satisfied with your purchase, simply return it for any reason for a refund to the address given below.
1315 Pine Street, Philadelphia, 19107, PA USA
Please note that in order to maintain the quality of the jewelry and process your return promptly, we have introduced the following requirements:
- The purchase must be returned in the original condition in which it was bought. The purchase will be returned to you if it contains damage or any variation from the original condition.
- Please be sure to insure your parcel for a potential damage in shipping. You will be responsible for any damage in returning the shipment.
- Refunds will exclude shipping, handling and insurance charges as shown on the invoice or reasonably incurred if your order was shipped for free.
- We will issue a net refund to your credit card on receipt of the purchase that meets all return requirements.
- A return can be made within 30 days of purchase only.
- Any return not meeting the above requirements will be returned to you.
We use the latest in online security Signature Gems store is an e-commerce store hosted by Yahoo! What does this mean for you? Any personal information that you send to us is completely protected with cutting-edge Secure Socket Layer (SSL) technology. Signature Gems uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time we ask for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on Yahoo! servers.
>>Placing an OrderOrdering your favorite jewelry from Signature Gems is simple and hassle-free.
- Step 1 Shopping Find the piece of jewelry you are looking for by browsing our jewelry by style: Earrings, Necklaces, Bracelets, Pendants.
- Step 2 Choosing Jewelry Once you locate your favorite jewelry, add it to your shopping basket by clicking the "Add to Cart " button located below the product's description.
- Step 3 Check Out Process If you clicked the "Checkout" button, simply follow the next series of screens until your order has been confirmed. Once completed, you will receive two email notices; one to confirm that your order has been placed and another notification that we have shipped your order (the second email will contain your order tracking code).
- Step 4 Sit back and await your jewelry at your doorstep!
>>Shipping, Order Tracking and Tax
Standard shipping is FREE for all domestic orders and orders from Canada (5-7 days). Most of the orders are processed the next business day from Philadelphia, PA. We ship our jewelry via US Postal Service (USPS). All US orders are provided with a tracking code.
If you require fast shipping please choose our Express Shipping method during checkout process. This option costs $12.99 and your package will be delivered via USPS Priority Confirmation Mail within 2-3 days.
International shipping for orders from outside of the USA and Canada costs $24.99. Delivery time for these order is 10-14 days
Signature Gems proudly accepts Visa, American Express, Mastercard, PayPal and Discover.If you prefer place your order offline please call 484.469.0068
Each piece of Signature-Gems jewelry is shipped to you in a delightful deluxe glossy black jewelry box with our Signature ribbon to add a special touch to your purchase. Pretty enough to present to a cherished loved-one as an elegant gift, or just a little touch to brighten your day, our wrapping is sure to delight!
Free personalized message! - Simply enter your message in the "comments" box during checkout process. We will hand-write your custom message on a lovely jewelry gift card and attach it to any gift you've ordered at no extra cost!
